Technical Support

Our Technical Support team is dedicated to providing expert assistance for all your heavy equipment and component needs. Whether you need help with troubleshooting, installation, or maintenance, we’re here to ensure your machinery operates smoothly.

Types of Support Offered

  1. Troubleshooting Assistance
    Guidance on diagnosing and resolving issues with engine components, hydraulic systems, and other parts.
    How to Access: Contact our support team by phone or email with details about the issue.
  2. Installation Support
    Help with the proper installation of new parts, including instructions and best practices.
    How to Access: Schedule an appointment with our technicians or request installation guides through our website.
  3. Maintenance Advice
    Recommendations on routine maintenance and care to prolong the life of your equipment and components.
    How to Access: Consult with our experts directly or access maintenance tips and guides on our website.
  4. Parts Compatibility
    Assistance in identifying and verifying the compatibility of parts with your specific equipment model.
    How to Access: Provide your equipment details to our support team for accurate part matching.
  5. Technical Documentation
    Access to manuals, diagrams, and specifications for various components and equipment.
    How to Access: Download from our website or request specific documents from our support team.

How to Contact Us

  1. Phone Support
    Reach out to our technical support team at +27 11 036 5273 during business hours.
  2. Email Support
    Send your queries to info@stpr.co.za, and our team will respond promptly.
  3. Online Chat
    Use our website’s live chat feature for real-time assistance during business hours.
  4. In-Person Support
    Visit our office at Unit 44, 5 Sunrock Close, Germiston, 1401 for face-to-face consultations and support.
  5. Service Hours
    Mon – Fri: (7:30 – 17:00)  and Sat (07:30 -13:00)
  6. Emergency Support
    For urgent issues outside regular hours, please contact our emergency support line at +27 11 036 5273.
  7. Feedback and Improvement
    We value your feedback on our technical support services. Please let us know how we can improve by completing our feedback form or contacting us directly.

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