FAQS
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What types of parts do you supply?
We offer a wide range of components, including engine parts, hydraulic parts, wear parts, electrical components, and attachments for various heavy equipment brands and models.
How do I know if a part is compatible with my equipment?
Our knowledgeable staff can assist you in finding the right part for your equipment. You can also use our online parts catalog or cross-reference service to ensure compatibility.
Do you offer OEM and aftermarket parts?
Yes, we supply both OEM (Original Equipment Manufacturer) and high-quality aftermarket parts to meet different needs and budgets.
How can I place an order?
You can place an order through our website, by phone, or by visiting our store. Our team is available to assist you with the ordering process.
What is your return policy?
We accept returns on unused and unopened parts within [specific time frame, e.g., 30 days] of purchase. Please contact us for return authorization and instructions.
How long does shipping take?
Shipping times vary based on your location and the availability of the parts. We offer expedited shipping options, and estimated delivery times will be provided during the checkout process.
Do you provide installation services?
While we primarily supply parts, we do offer installation services through our service department. Please contact us to schedule an appointment or for more information.
Are your parts covered by a warranty?
Yes, many of our parts come with a warranty. The warranty details vary by manufacturer and part type. Please check the product information or contact us for specific warranty information.
Can you help with finding hard-to-source parts?
Yes, our team specializes in sourcing hard-to-find parts. If you need assistance with locating a specific part, please provide us with the details, and we will do our best to find it for you.
How can I get technical support for my equipment?
We offer technical support through our service department. Our experienced technicians can provide guidance and troubleshooting assistance. Contact us to schedule support or for more information.
What should I do if I have a problem with a part I purchased?
If you encounter any issues with a purchased part, please contact us immediately. We will assist you with troubleshooting, returns, or exchanges as needed.
How often should I perform maintenance on my equipment?
Maintenance schedules vary based on equipment type and usage. Refer to your equipment’s owner’s manual for specific recommendations or contact us for general maintenance advice.
Do you offer bulk discounts?
Yes, we offer bulk discounts on many of our parts. Please contact us for pricing and availability for bulk orders.
Can I track my order?
Yes, once your order has shipped, we will provide you with tracking information so you can monitor its status.